BellaDati Product Support
| Basic | Premium | ||
|---|---|---|---|
| Available with purchase of BellaDati product. | Recommended for production environments. | ||
| Major release updates | Scheduled releases with new features and improvements. Current on-premise versions are always available from my.belladati.com. |  |  |
| Security updates | Security, connectors compatibility updates and data warehouse updates. | | |
| Invoice and payments evidence | All payments and invoices are listed for your reference in my.belladati.com service. You are regulary notified about updates and support renew periods. | | |
| User Documentation on-line | support.belladati.com allows you access to user documentation for each BellaDati version | | |
| API a technology documentation | Portal support.belladati.com includes tutorials for BellaDati connections via remote poblic API and data cleaning via scripts. It is complete web source for your developers | | |
| Web and video tutorials | User has got all video and tutorials avilable at support.belladati.com | | |
| On-line service desk | Each customer with valid SEN (support entitlement number) can rise issues and watch when they are resolved at support.belladati.com | | |
| Custom SLA | SLA that fits your needs and budget. | | |
| Phone support | Contact our dedicated specialist directly via phone. | | |
| Custom features requests | Ask for specific feature that will be released for you with priority. | | |
| Custom made deployments | Non-standard deployments for your specific infrastructure environment, sizing and HW optimization. | | |
| Performance best practices | We will help you tweak BellaDati settings for your specific data sources. | | |
| Security best practices | Our suggestion and help for data sharing from your databases or team cooperation inside BellaDati. | | |
Standard support services
Integrated video tutorials
Interactive tutorial guide is embedded inside BellaDati. It helps you to get on track very quickly with series of videos. Guide includes "how to" videos like: Uploading data, Report compilation, Dashboard operations etc. The best part of it is that the right video is always offered according to the action which you are going to perform. If you want to know more, you can click More and BellaDati will let you to see the detailed on-line documentation. After your first log-in, tutorial guide window will help you to start with BellaDati quickly.
User documentation is available on-line for all users
Support portal and documentation
Support is integral part of BellaDati product and services. Web portal support.belladati.com gives you detailed documentation or interactive tutorials. You will learn how to analyze data. Release notes section is dedicated to news about new functionality and improvements. We do not hide anything from our customers. It is just like in bakery with bakers behind glass. You can watch almost in the real time how our developers are solving issues. From time to time it is necessary to perform upgrades or administration of server clouds where service.belladati.com is running. We inform you about particular date and time. You can rise new features and improvement requests directly into my.belladati.com.
Paid tariffs and community
We care about all our users. Whole BellaDati community has access to video tutorials, blog and documentation regularly updated at support.belladati.com. That's not enough. We know that customers with paid tariffs deserves more. Paid support is the integral part of each sold license or monthly tariff. In addition it includes solution of issues with priority. More information about paid support can be found at TRGIMAN web.
